Service

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PRE-SALE SERVICE

• Free Factory Survey/Layout/Water/Electricity/Gas planning.
• Within 24 Hours Solution Provided
• Customization Services (Production line, Functionality, Appearance)
• Free & Quick Sample Testing

IN-SALE SERVICE

• Weekly Production Status Report
• Shipping & Customs Clearance One-stop Service
• Machine Inspection Report
• Machine Receiving Check List
• Professional Packaging With All-Round Protection

• Damage Insurance Covred + Free
Repair Service Fee
• On-Site/Online Training
• Nine Supplementary Documents
• Multilingual Team-to-Team Service Group
• 24hours 7 Days Service
• Up to 50 Countries Local Service
• Customized Maintenance Plans
& Reminders
• 2 Days Action for Spare Parts Delivery
• Upgrade & Retrofit Services
• Customer Feedback & Continouse
Improvement
• Long-term Partners Rewards

Service system

OEM service

Local Service

Dealer policy

We also provide customized services, including automated production line design, structural changes, and we can match your preferences for control systems, components, and colors, etc. Welcome to send us your requirements, we will plan the most suitable solution for you.

We are one community our customers.
Our mission is to maximize your efficiency, reduce repairs, and make the maintenance plan according to your production rhythms.
Therefore, we develop partners in different countries and regions to provide you with local services at any time, so that you can use our products worry-free.

Our partner locations include but are not limited to USA, Mexico, Australia, Korea, Malaysia, Thailand, Taiwan, India, Turkey, Egypt, Iran, Russia, Romania, Belgium, Finland, etc. Welcome to contact us for more information.

FAQ

Can’t find the answer you’re looking for? Reach out to our customer support team.

About SteviS

Product

Terms

Production

Q: Are you manufacturer?

A: Yes, we are manufacturer located in Foshan city (one hour from GUAGNZHOU airport). Warmly welcome to visit our factory.

Q: Whats the scale of your factory?

A: Our factory occupies a total area of 35,000㎡ with over 120 staffs, including 20+ R&D engineers and 15+after sales technicians. Find more about us »

Q: What are your main products?

A: We produce metal working machine including metal cutting machine, welding machine, chamfering machine, bending machine, etc. We are also specially good at customizing fully automatic metal processing production lines.

Q: How can I get the solution and price?

A: We need you offer your product drawing, size and processing requirement to provide the solution and make offer. Please contact our Commercial Specialist for further discussion.

Q: Can I change or add something on the machine?

A: Yes, we offer custom service. We will charge appropriate cost based on customized requirement.

Q: How can I start up the machine?

A: We provide user manual, machine installation & operation videos for each machine, and offer free training in our factory. Our engineer or local partner will offer on-site service (by charges) if needed.

Q: What’s your payment term?

A: T/T 30% deposit before production, pay off balance before delivery.

Q: How long is the warranty?

A: 12 months for whole machine, 2 years for laser source and lifetime maintenance service.

Q: How long is the lead time?

A: 15-30 days for standard machine, 2-3 months for customized machine.